GENERAL CONTRACTING TERMS
GENERAL INFORMATION
TRANSMURAL BIOTECH SL. (hereinafter, "TRANSMURAL"), with CIF number B-65084675, with registered office at Juan Ignacio Luca de Tena 12, 28027 Madrid, and registered in the Mercantile Registry of Madrid, in Volume 46.388, Folio 1, Sheet M-814737, Registrations 1 and 2 is the owner of the website https://protoai.org (hereinafter, the "Website").
The Terms of Contract are available to all Users of the Website from the link Terms of Contract located in the footer of the "Website" freely and free.
If the User wishes to contact TRANSMURAL for any doubt or incident with his purchase, he can contact through the telephone number +34 931190229 from 09:00 to 18:00 (Spain time), or if you prefer by email at the address info@transmuralbiotech.com
ELECTRONIC CONTRACTING
The contract between TRANSMURAL and the Client is understood to be perfected from the moment in which it concludes the contracting procedure by pressing the "Buy" button, it being understood that the monitoring of all phases of the electronic contracting procedure and the inclusion of all requested data suppose, together with the marking of the corresponding box relative to the acceptance of these Terms of Contract, a direct manifestation of the Client's willingness to accept them.
MODIFICATION OF THE TERMS OF CONTRACT
TRANSMURAL reserves the right to unilaterally modify these Terms of Contract at any time. All modifications of the Terms of Contract will be published on the Website. The Client will be subject to that version of the present document that he accepted at the time of purchase.
The date from which these Terms of Contract are in force is the date at the beginning of the document.
ONLINE PURCHASE PROCESS
The procedure for contracting the offered products is carried out electronically through the Website. The complete procedure to be followed by all Users wishing to acquire any of the products and / or services offered through the Website will be as follows:
Once the User has accessed the Website, they must select those products and / or services that interest them, review their descriptions, as well as their characteristics, conditions, what is included and not included, and final prices indicated in the descriptive sheet of each product and / or service.
Then the User must read and expressly accept these Terms of Contract, as well as the Privacy Policy, by marking the corresponding boxes provided for that purpose and clicking on the "Buy Now" button.
Payment is made through the redsys System, the user will be redirected, automatically by the system to the online payment platform (TPV) of the corresponding banking entities.
The User must enter the payment information requested and complete the electronic purchase process, for which you must only click on the "Pay Now" button.
After the purchase, a summary screen of the purchase will be displayed, notwithstanding that the Customer automatically receives an email confirming that the purchase has been made successfully.
This e-mail will describe the purchase made, as well as the characteristics thereof. This document will serve as accreditation for any type of claim. In case of not receiving such email, the Client should check his "spam" or "spam" tray and, if he is not in that section, he should notify TRANSMURAL in the shortest time possible so that the incident.
PRICE AND MODE OF PAYMENT
All prices shown on the Website are final prices of the products and / or services. These prices will be shown in Euros (€). In the event that the final price changes due to increases or discounts that are applicable, expenses passed on to the Customer and / or additional expenses for products and / or accessory services, means of payment, etc., all these amounts will be shown to the Client. They will be shown broken down and prior to payment during the contracting process.
The payment of the Assistance Service is made through a credit or debit card and will be charged to the Client's account at the time of purchase. To proceed with the payment, the Customer must follow each and every one of the instructions indicated at the time of purchase, providing the following information: Name of the cardholder, type of card, card number, expiration date of the card or any other that is required during the purchase process. The Client undertakes not to provide false information, including names, addresses and / or contact or payment details, as well as not to initiate any illegal activity in connection with the purchase and not to allow anyone to do so.
To make the payment, the Client will be redirected to the to the online payment platform of the corresponding banking entities, where he can pay with his debit or credit card in a secure way.
TRANSMURAL states that it does not have access to or store sensitive data relative to the means of payment used by the Client. Only the corresponding entity processing the payment has access to these data as a way of managing payments and collections.
All data provided for these purposes are encrypted to ensure maximum security of them.
RIGHT OF WITHDRAWAL AND REIMBURSEMENTS
In accordance with the provisions of current regulations regarding consumers and users, the Client may, without needing to justify his decision and without any penalty, exercise the right of withdrawal during the fourteen (14) calendar days following the date of purchase, as long as you have not used the Service.
In order to exercise the right of withdrawal, the Client must state this by sending an unambiguous communication to the email address of TRANSMURAL indicated in these Terms of Contract indicating:
- Name and surname of the Client;
- Authorization code;
- Email address used for the purchase.
TRANSMURAL will communicate by e-mail the acknowledgment of receipt of the Customer's withdrawal and will make the refund of the amount of the Code within a maximum period of fourteen (14) calendar days from the day of request of withdrawal.
Any refund will be made through the same means of payment with which the Client made the transaction. In the event that the means of payment has been cancelled, expired or has ceased to be valid for any reason, the Customer must notify it to the e-mail address info@transmuralbiotech.com. Otherwise, TRANSMURAL will not be responsible for the refund, so the Client must contact his bank or payment service provider to process the refund.
The refund will be considered executed if the Client does not reject it within a period of fourteen (14) calendar days from the date of receipt. The exercise of the right of withdrawal will extinguish the obligations of TRANSMURAL with the Client in relation to the Code and / or the Assistance Service on which he has withdrawn.
RESPONSIBILITY OVER CONTENT
TRANSMURAL guarantees that the contents, data or information related to the products and / or services offered on its Website are reliable, truthful and accurate. However, TRANSMURAL will not be responsible for those contents, data or information that have been introduced, displayed or modified by third parties outside TRANSMURAL.
The photographs, texts, graphics, information or other content and characteristics reproduced that illustrate the products and / or services marketed by TRANSMURAL are merely illustrative, so they may vary. Notwithstanding the foregoing, TRANSMURAL will use its best efforts to make the description of the products and / or services as close as possible to reality.
RESPONSIBILITY OVER THE HIRING PROCESS
Both the Client and TRANSMURAL undertake to comply with their legal and contractual obligations generated by virtue of this contract.
TRANSMURAL will not be responsible in case of unavailability of the products and / or services offered through the Website when it is due to force majeure, theft or loss, or error in the order or data provided by the User.
TRANSMURAL will use all efforts at its disposal to keep products and / or services available through the Website, except for lack of availability or performance due to:
Inactivity or temporary unavailability of the Website due to updating and / or technical maintenance thereof, of what will be previously reported, and as soon as possible, through publication on the Website itself.
Causes beyond the control of TRANSMURAL, such as force majeure, problems of access to the Internet, technological problems, actions or omissions of third parties, etc.
In all the aforementioned cases, beyond the control and due diligence by TRANSMURAL, the User will not be entitled to any compensation from TRANSMURAL for damages, direct or indirect, or for loss of profit.
In case of closure or suspension of the Website for reasons beyond the control of TRANSMURAL, and whenever possible, the User will be promptly informed of the transfer of the service to a new domain, modifying only the stipulations of these Terms of Contract as relative to the domain in which the Website remains active.
QUERIES OR CLAIMS
If the Client uses the Code, but the Healthcare Provider does not provide the Healthcare Service adequately or if he/she has any complaint or comment regarding the execution of the Healthcare Service, he/she must submit his claim directly to the Healthcare Provider, and TRANSMURAL is not entitled to receive it of no claim.
QUERIES OR CLAIMSLAW AND APPLICABLE JURISDICTION
Except as otherwise provided in the applicable legislation, for any litigious matter or matter pertaining to the Website or the contracting of products and / or services regulated in these Terms of Contract, Spanish law shall apply.
Likewise, in the case of disputes related to online contracting, we inform you that the European Commission provides consumers with an Online Claims Resolution Platform for consumer matters, which can be accessed through the following link
